Refund policy

U-TIMES Hair Refund Policy

Last Updated: September，5, 2025

Thank you for shopping with us at U-TIMES Hair. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

📢Scope and Contact Information

For questions regarding returns and refunds, please contact us through any of the methods below:

Email:Support@utimeshair.com

Phone: +8619527410923

Address:No. 2, South Side of the Road, 70 meters west of the intersection of Prosperity Road and Yinghao Road, Jian'an District, Xuchang City, Henan Province

Policy Overview

Return Period: 30 days from delivery date

Refund Processing Time: 10 business days from receipt

Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.

🗳️Order Cancellations

You can cancel your order on the order page before the product is shipped, or you can contact us to cancel the order.

Return Conditions

We offer returns under the following conditions:

Return Window: Items can be returned within 30 days of delivery.

Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.

Receipt or Proof of Purchase: Required for all returns.

💌Return Instructions

To start a return, please follow these steps:

1.Contact Customer Service: Email Support@utimeshair.com with your order number, reason for return, and any supporting photos if applicable.

2.Receive Return Authorization: Our team will review your request and provide a return authorization and detailed return address.

3.Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.

4.Shipping: Use a reliable shipping service with tracking.

You can also apply for a return in the following way.

  Step 1: Log in to your account, or click this link. "Orders"

  Step 2: find your order and click the "Manage" button.

  Step 3:Click the "Request Return" button, select the reason for return, and submit.

🚚Refund Policy

Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status.

Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.

Confirmation: You will receive a confirmation email once the refund is processed.If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at Support@utimeshair.com

❤️Exchange Policy

We offer exchanges for incorrect or defective items. Contact us within 5 days of delivery, and we’ll cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.

🌎Exceptions and Special Cases

Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference.

Incorrect Product: If you receive an incorrect item, please contact us, and we’ll cover the return shipping and send you the correct item promptly.

Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

🎁Processing Times

Return Window: Returns must be initiated and shipped within 30 days of receiving the item.

Refund Issuance: Once received,refunds are processed to the original payment method within 10 business days after inspection.

📢Contact Information

If you have further questions or require assistance with returns or refunds, please reach out:

Email:Support@utimeshair.com

Phone: +8619527410923

Address:No. 2, South Side of the Road, 70 meters west of the intersection of Prosperity Road and Yinghao Road, Jian'an District, Xuchang City, Henan Province