Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to Support@utimeshair.com.

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If you have an issue or question that requires immediate assistance, you can click the button lower right to chat live with a Customer Service representative.

Regarding customer service issues

Hi, after the order is placed, we need one or two days to process it.. Usually, packages arrive within 5-7 days after the tracking number is generated.There are some pre-order wigs or limited design wigs on the website. If it requests an additional order processing time, we will indicate it on the website.
Provide 30 day free return! Just contact customer service and let us know what you need - we will take care of the rest!!For more information, please visit our Returns Policy page.
We have two fulfillment centers: one in Xuchang, China, and another overseas warehouse in California, USA. Most packages ship from the US, though some items are shipped directly from China to the US. Rest assured, regardless of origin, we always use the fastest available shipping method.
If you need to return an item, simply send it back to our warehouse in the United States. After requesting a return, the customer service team will provide you with the specific address information.For more information, please visit our Returns Policy page.
Once we receive your returned item and verify it is in good condition, your refund will be processed within 10 days.
Absolutely! We welcome all customers who appreciate u-times products to collaborate with us. If you believe your social media accounts have a significant following and influence, please reach out to us. We'll review your accounts and establish a partnership, offering commission for your efforts.

Regarding the issue of wigs

Yes, all our wigs' frontals undergo a strict manufacturing process. Every wig product is pre-plucked and pre-bleached, ensuring customers receive a perfectly natural hairline without wasting time on additional preparation.
I just use my fingers or a wide-tooth comb to fluff it out when needed — no brushing! I also spray a little water mixed with leave-in conditioner every few days to bring the curls back to life.
Our hair are made of 100% unprocessed virgin human hair. We promise we don't use different sources on our weave hair, our hair is 100% human hair, we do not use any animal or synthetic hair in our products and ensure good quality. If you don't believe it, you can do a burn test.
YES, the elastic drawstring is everything. I’ve got a smaller head, and it’s often hard to find wigs that fit just right, but this one adjusts perfectly to my size. It stays secure without feeling tight or uncomfortable. Plus, the wig feels super secure all day—I don’t have to worry about it slipping or moving around. It fits like it was made for me!
While you're sitting at home, take it off and put it on a wig stand. The stand will help keep its shape and taking it off your head takes away from your own tugging and pulling hairs out.
It can last 6 months at least if you take care of it well.

Maintenance Manual:

1. Detangle hair gently before washing. Do not rub or twist hair when you wash the hair.

2. Wash the hair gently in warm water with hair conditioner.

Blot out excess water with towel and allow hair to dry naturally.

4. Use wide-tooth comb (Straight/ Body Wave/ Loose Wave) or finger (Deep Wave/ Water Wave/ Kinky Curly) detangle the hair.

Our hair is 100% human hair, As our own hairs, real human hair is not possible to grow the exact same length of every single strand. That is why human hair ends are always thinner than the top. Please fully understand and consider before placing order.
If the hair u get has smell,pls don’t worry, here is some reason may caused the smell:

1. We use disinfectant in our process of turning raw materials into hair bundles.

2. We packed the hair by plastic bags, and plastic bags are most sealed, which readily produce water vapour.

AS a result, some foul smells wherein are formed.

To get the smell out, U just need to take a few minutes to wash your hair with middle shampoo and conditioner, all the smells will disappear.

Unable to find satisfactory answers ? Contact Support