At U-TIMES, We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top-notch service so you will always be happy shopping with us!

● Return & Exchange Conditions And Precautions

1. Online purchases (gifts excluded) made through utimeshair.com are valid for exchange and return within 30 days from the date you've received all your item(s).

2. Items must be unused, undamaged, and come with all original tags and their original packaging. If not, the customer is responsible for all incurred fees and no refund will be issued. (if the original strap attached to the u part wig is cut off, or the wig has been washed and dyed, the item will be not seen as an unused condition)

3. Free returns and exchanges have been implemented in The United States. If you want the prepaid shipping label please contact us first. We'll be mailing you a prepaid shipping label once we confirm your return request.

● How Do I Return An Item?

Step 1: On the menu bar, click the "Return&Exchange"

Step 2: Open the page and enter your order number and login email or mobile phone number.

Step 3: Choose exchange or return.

● Refund Policy

Refunds and exchanges can only be requested after the goods have been shipped, and unshipped orders can be cancelled directly

Refund will be processed within 24 hours once your returned package is received and inspected.

A refund will be directly issued to your original payment account within several days.

If you have any questions, please email E-mail:support@utimeshair.com first.