Shipping & Return
xShipping Policy
Free Nationwide Shipping
At U-TIMES, we’re delighted to offer free shipping on all orders across the United States. No matter where you are in the country—from the bustling cities of the East Coast to the scenic landscapes of the West—you won't have to worry about additional shipping fees. This allows you to enjoy the convenience of shopping for your favorite hair products without any extra cost for delivery.
Order Processing and Delivery Times
Once your order is successfully placed and payment is confirmed, we strive to process it within 24 hours. After processing, the estimated delivery time varies based on your location within the U.S. Generally, orders are delivered within 2 - 4 business days. However, please note that unforeseen circumstances such as carrier delays, adverse weather conditions, or high shipping volumes during peak seasons may impact delivery timelines. We will keep you informed of your order’s status via email notifications, including tracking information so you can monitor its journey to you.
Return Policy
30 - Day No - Hassle Returns
We want you to be completely satisfied with your purchase from U-TIMES. That’s why we offer a 30 - day no - reason return policy. If, for any reason, you’re not happy with your order, you can initiate a return within 30 days from the date of delivery.
Return Eligibility Criteria
To be eligible for a return, the products must meet the following conditions:
- Unused and Undamaged: The hair products must remain in their original, untouched state. This means no cutting, styling, coloring, or any form of manipulation that would render the product unsellable as new.
- Original Tags and Packaging Intact: All original tags, labels, and packaging materials must be kept in perfect condition. This includes any product boxes, protective covers, and information booklets that came with your order.
Return Shipping Costs
| Return Type | Shipping Cost Responsibility | Process |
|---|---|---|
| Company-Initiated Returns | Covered by U-TIMES | If the return is due to a product defect, incorrect item shipped, or any other error on our part, we will cover the return shipping costs. Simply contact our customer service team, and we will provide you with a prepaid return shipping label or reimburse you for the shipping expenses after we receive and verify the returned item. |
| Customer-Initiated Returns | Borne by the Customer | For returns initiated by the customer for reasons other than product defects or company errors (such as a change of mind), the customer is responsible for the return shipping costs. We recommend using a trackable shipping method and retaining the shipping receipt as proof of return. |
How to Initiate a Return
- Contact our customer service team within 30 days of delivery to request a return authorization or directly click "Apply for Return" on your order page.
- Once you receive the return authorization, carefully package the item(s) according to the eligibility criteria mentioned above.
- If applicable, attach the prepaid return shipping label provided by us. For customer-paid returns, affix your chosen shipping label.
- Drop off the package at the designated shipping carrier location.
- After we receive and inspect the returned item(s), we will process your refund or exchange within 3 - 5 business days. Refunds will be issued to the original payment method used for the purchase.
We’re committed to providing you with a seamless shopping experience, and our Shipping & Return Policy is designed to ensure your satisfaction every step of the way. If you have any questions or need further assistance, don’t hesitate to reach out to our friendly customer service team.
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